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Dear Partners, we kindly ask you to fill out this Questionnaire, which will help us better satisfy your needs and develop our cooperation.

Name of the company
Contact person
Tel./fax:

1. Please, specify what GRL products were bought by your company buy?
ДРЛ_125
ДРЛ_250
ДРЛ_400
ДРЛ_700
ДРЛ_1000
ДНаТ_70
ДНаТ_100
ДНаТ_150
ДНаТ_250
ДНаТ_400
ДНаТ_600
ЛБ_20-1
ЛД_20-1
ЛБ_40-1
ЛД_40-1
ЛБ_65/80
ЛД_68/80

2. Please, estimate the quality of our products
Points (from low to high) 1 2 3 4 5 6 7 8 9 10
ДРЛ 125,250, 400,
700, 1000
Technical characteristics
Packaging
Marking
ДНаТ 70, 100, 150, 250,
400, 600
Technical characteristics
Packaging
Marking
ЛБ (ЛД) 20-1 Technical characteristics
Packaging
Marking
ЛБ (ЛД) 40-1 Technical characteristics
Packaging
Marking
ЛБ (ЛД) 80 Technical characteristics
Packaging
Marking

3. Your requests on improving quality of our products

4. Have you (or you customers) had any remarks, complaints or claims to the quality of our products? If so, please set them forth.

5.If you happened to push claims to the quality of delivered products, please specify the degree of your satisfaction by solution of the problem
Points
(from unsatisfied to satisfied)
1 2 3 4 5 6 7 8 9 10

6. Your requests to improvement of claim activities

7.Your requests to the order of new kinds of products
(please specify what products you would like to buy additionally to the existing assortment)

8. Your requests to the application of new kinds of marking and packaging:

9. Please estimate following aspects of our activity
Points (from beneficial to non-beneficial) 1 2 3 4 5 6 7 8 9 10
Payment conditions
Delivery terms
Time of delivery
Quality of loading
Work of personnel at the attendance of company by representatives of “Customer”

10. Your requests on improvement of above mentioned terms of cooperation

11. Estimation of problem shooting efficiency
Points (from low to high) 1 2 3 4 5 6 7 8 9 10
Your requests

12. Estimation of communication linkages
Points (from low to high) 1 2 3 4 5 6 7 8 9 10
Your requests

13. Estimation of our Company’s web-site (grl.com.ua)
Points (from low to high) 1 2 3 4 5 6 7 8 9 10
Your requests

We thank you for filling out the Questionnaire.
Our company will do its best to satisfy your requirements.

 
Ltd " Factory GRL "
3 Zavodskaya str, Poltava, Ukraine, 36007
tel./fax: +38 (0532) 518-315, 518-350
e-mail: marketing@grl.com.ua
Ltd. "Trade house PZ GRL-Ukraine"
3 Zavodskaya str, Poltava, Ukraine, 36007
tel./fax: +38 (0532) 519-122, 518-308
e-mail: marketing@grl.com.ua